Terms of Service

2.1 GDPR/HIPAA Compliance:

• All user data is encrypted (AES-256) and stored in secure servers.
• We adhere to EU GDPR and HIPAA (where applicable) for data protection.

2.2 Patient Confidentiality:

• Do not share identifiable patient information (names, addresses) on the Service.
• Use anonymized case IDs (e.g., "Case #X123") when discussing cases.
• Violations may result in account termination.

2.3 Data Use:

• User data is never sold to or share with third parties.
• See our [Privacy Policy] for details.

3.3 Prohibited Conduct:

• Sharing login credentials.
• Reverse-engineering or scraping platform data.
• Uploading malicious files or unlawful contents.

4.1 Dentisfy as Transactional Agent:

• Dentisfy operates as the primary contracting party for all lab services. Dentists place orders with Dentisfy, and we assign cases to pre-vetted labs/technicians based on specialty, capacity, and quality metrics.
• Dentists can see case progress and quality ratings.

4.2 User Responsibilities:

• Dentists must provide accurate scan data, (silicon impressions/stone models), and clinical instructions.
• Labs/Technicians must adhere to Dentisfy’s quality standards and turnaround times.

4.3 Dispute Resolution:

• Dentisfy handles all remakes, refunds, and quality disputes internally.
• Dentists can submit complaints, feedback and ratings via the platform.

4.4 Pricing & Payments:

• Dentists agree to pay Dentisfy directly. Fees may include.
• Lab production costs.
• Cost of materials, equipment, devices and other dental products when applicable
• Dentisfy's service fee (transparently itemized).
• Freight and insurance
• Local tariffs (when applicable)

• Dentisfy acts solely as a transactional and matchmaking platform. We are not liable for:
• Clinical outcomes of dental prosthetics, including but not limited to fit, function, or biocompatibility.
• Patient injuries, damages, or legal claims arising from the use of products ordered through the Service.
• Dentists assume full responsibility for:
• Verifying prescriptions and case specifications submitted to labs.
• Obtaining patient consent for treatments.
• Final inspection, adjustment, and placement of all restorations

• In the event of patient lawsuits related to lab-fabricated products:
• Dentists agree to indemnify Dentisfy against all claims, damages, or legal costs.
• Dentists must resolve disputes directly with patients; Dentisfy is not a party to such proceedings.
• Dentists warrant they carry professional liability insurance covering restorations sourced through third parties.

• Labs must guarantee compliance with local dental regulations.
• Labs must comply to:
• Request material certifications (e.g., CE/FDA) for high-risk cases.
• Retain all case documentation (scan files, prescriptions) for 10+ years.

• Dentisfy's maximum liability for any claim is limited to 100% of fees paid by the user in the preceding 6 months.
• Excluded damages: Lost profits, reputational harm, or consequential damages.

• Mandatory Arbitration: All disputes must first undergo mediation via [Neutral Arbitration Service].
• Governing Law: Claims subject to laws of Hong Kong SAR, excluding conflict-of-law principles.

• Breaching patient confidentiality.
• Fraudulent activity.
• Violating professional ethics.