Service and Support

Tired of Waiting Days for Lab Responses？

Most labs make you：1、 Call customer service (who then contacts the technician(probably oversea))；2、Send emails that go unanswered for hours；3、Hope your message reaches the right person

With our Direct Technician Access, you get：

Chat

Chat with the actual technician handling your case

sharing

Photo/video sharing to show issues clearly

Faster resolutions

No more back-and-forth through intermediaries

MK

Senior Dentist

Processing your case #4521

Hello Doctor, I am processing your case #4521. I noticed some blurriness in the marginal area of the scan. Could you confirm if this is the expected contour?
Margin Preview Image
margin_preview.jpg
Today 14:30
Thank you for pointing that out. I just checked the temporary restoration, and the margin should be a bit smoother. Here is an intraoral photo of the patient for your reference.
Intraoral Photo
intraoral_photo.jpg
Today 14:35
Thank you very much! The photo is very helpful. I will adjust the design based on this and send a new 3D preview within 30 minutes.
Today 14:36

Why This Changes Everything

Solve Problems in Minutes, Not Days

Get immediate clarification on: Margin questions、Shade adjustments、Design preferences

Visual Communication

Attach：Intraoral photos、Scan screenshots、Quick video explanations

Technicians can send：Work-in-progress images、3D design previews。

Complete Case History

All conversations are saved with your case, Never repeat instructions - technicians see full context

Speech

“

Last week I noticed a margin issue at 4pm. By 4:20, the technician had adjusted the design and sent me a new preview. Patient was seated the next morning.

— Dr. Sarah Kim, Precision Dental

How It Works

1

Log in to your Dentisfy lab portal

2

Open your active case

3

Click "Message Technician"

4

Type or attach files – get notified when they respond

You'll Never Have To Say

  • Did they get my email about the shade change?
  • I wish I could just show them what I mean...
  • How do I escalate this issue?

Technical Safeguards

  • All communications are HIPAA-compliant
  • End-to-end encrypted
  • Automatic logging for quality assurance

When cases are in progress, you shouldn't need a customer service department to translate for your technician. Our direct communication puts you in control with the fastest path from question to solution.